We understand that there may be times where you wish to raise concerns about the service provided. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.

If the matter has not been resolves and you with to proceed with a complaint, we request you put it in writing and address it to Khomar Masaud who is our complaints officer and address any correspondence to Benchmark Immigration Legal Limited, 223 Branston Rd, Burton-on-Trent DE14 3BT or email

If you would like to view our complaints procedure , please click here

If we have to change any of the responsibilities or the timescales set out below we will let you know and explain why.

If we are unable to resolve your complaint, you have the right to contact the Legal Ombudsman. This is an independent organisation established under the Legal Services Act 2007 that deals with legal services complaints. There is no charge to you to use the service.

You will need to bring your complaint to the Legal Ombudsman within six months of receiving a final written response to your complaint from us. As well as this, the issue must have occurred within the last six years, or you must have been made aware of it within the past three years.

You can contact the Legal Ombudsman:

Via the Website:

Via Phone(UK): 0300 555 0333

Via Phone (Overseas): +44 121 245 3050

Via Email :

Via Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ


Positive: Professionalism, Quality, Responsiveness, Value

Benckmark legal were very professional and friendly. The whole team including, our solicitor, Khomar really helped make the process of renewing my wife’s visa a simple and straightforward process. I’d highly recommend Benchmark legal to anyone looking for help with immigration law:

Adam Kalam